Solutions

Consejo, Inc. is a full-service consulting organization. We have developed end-to-end solution offerings that clients can take advantage of to satisfy specific business needs.

Should you have any questions about a specific solution offering or do not see what you need, please visit our contact page. We would be happy to discuss your needs and answer your questions.

SharePoint Operational Support Solution (SOSS)

Business Challenge
Many small to medium-sized enterprises are under pressure to support an ever more complex technology suite to enable greater employee productivity. However, many supporting IT organizations don’t have the in-house expertise or resource availability to meet the either explicit, or more often, implicit service level agreements the organization demands. As a result, IT groups are forced to take a more reactive and often “just in time” approach to ensuring their SharePoint environment operates as expected. Unfortunately, the reactive approach to enterprise system management usually leads to more unanticipated downtime, severe resource constraints during critical periods and a reduction in the time these same groups have to focus on more valuable tasks.

Consejo's SharePoint Operational Support Solution (SOSS)

In answer to these challenges, Consejo has developed our SharePoint Operational Support Solution (SOSS). Through our own consulting experiences with our primary client-base, we have developed a support offering that combines the four services that most SMBs, not-for-profits and state/local governments are unable to deliver internally:

• Knowledgeable level 2 and 3 support personnel
  This powerful service delivers knowledgeable level 2 and level 3 support engineers for your internally or externally-facing SharePoint farm. We draw on our internal staff of “in the field” consultants to help IT groups resolve end user or IT staff reported issues with your farm. Unlike other services that provide more ad hoc support or use untrained “technical” staff, we are committed to providing top-quality, professional assistance when you need it.
• Proactive SharePoint Service Pack and Hotfix Management
  Microsoft generally releases a major service pack every six months for both Windows SharePoint Services and Office SharePoint Server. However, critical hot fixes are issued on a more frequent, often monthly or bi-monthly basis. Many issues organizations struggle to resolve are included in either a service pack or a hot fix that have yet to be installed or that IT groups don’t even know exist. Consejo will monitor the release of these patches and ensure timely installation through a coordinated effort with your IT staff.
• 24 hour, 7 day-a-week SharePoint monitoring
  Beyond the reactive level 2 and 3 support, our offering provides 24/7 monitoring to ensure we’re aware of issues before your end users. Consejo has partnered with Panopta, a premiere server monitoring service and industry leader, to create targeted SharePoint farm monitoring. Whether you have a public website, a company intranet or a collaborative extranet, our proprietary monitoring agent can securely report vital performance and operational statistics about both your hardware and your SharePoint farm to a global network of server monitors. In addition, this data is made available to you through a secure Panopta’s monitoring dashboard. In addition, you'll receive aggregate weekly and monthly farm reports through e-mail. Should a component of your farm fail, the Panopta monitoring system allows us to tailor alerts to ensure both our staff and yours are immediately aware of the issue.
• Strategic planning for operational readiness
  On a quarterly basis, a Consejo consultant will meet with your staff to review your SharePoint environment. During that meeting we will help you to understand how your SharePoint environment has performed over the past quarter and address any concerns you may have about performance, stability or udpates. In addition, we will have prepared recommendations for improving your environment if those opportunities exist.

While other organizations require you to use their hardware or their datacenter to provide management and monitoring, our offering enables you to keep your SharePoint farm in place; we'll support you in your environment. Our solution is also customizable with added services to meet your organization's specific needs.

If you're interested in learning more about how the Consejo’s SharePoint Operational Support Solution can help your organization, please contact us.